麻豆直播

While everyone plays an important role within 麻豆直播, few can boast once being a learner within the organisation before becoming a member of staff. These employees have a unique perspective on the business and a deeper understanding of the learner journey.听

We spoke to three staff members about this unique journey.听

Engagement Tutor, Callum Taylor, finished sixth form and decided he didn鈥檛 want to go to university. He wanted a job instead.听

鈥淎fter a few weeks of applying for jobs, I wasn’t really getting anywhere so I went to Careers Wales and they referred me to 麻豆直播.鈥� Callum explained. 鈥淚 did a level 1 Customer Service course and after a few months, I was put on placement in Hadfield Road as a teaching assistant. I must’ve done alright, because a few months later I was offered a job.鈥�听

Despite this, teaching wasn鈥檛 the first path that came to Callum at 麻豆直播. 鈥溌槎怪辈� initially sourced me an admin placement, which I did for a few months,鈥� he recalled. 鈥淏ut it didn鈥檛 feel like the right fit for me.鈥� Unsure of his next steps, he returned to the centre to explore other options. That鈥檚 when his tutor suggested a placement as a teaching assistant. 鈥淚 decided to give it a try, and I really enjoyed it. It helped me realise that I was better suited for a role in teaching or training than in admin.鈥�听

This experience set him on a new route. His time as a learner at 麻豆直播 taught him much more than technical skills – it gave him the knowledge he needed professionally. 鈥淚 learned how to apply for jobs, present myself in interviews, and become more employable,鈥� he explained. Beyond the practical lessons, he also gained personal insight through wellbeing sessions. 鈥淭hose sessions helped me think more critically about a lot of issues and prepared me for the challenges of my work placement.鈥�听

His placement as a teaching assistant at Hadfield Road lasted about three months, and it became a turning point in his career. 鈥淎s the placement was coming to an end, the centre manager took me aside and asked if I鈥檇 be interested in turning it into a job.鈥澨�听

Callum accepted the offer, initially working as a general classroom assistant. About a year later, he transitioned into his current role as an engagement tutor.听

Now, as a learning coach, his role focuses on supporting learners鈥� wellbeing, but it spans multiple areas. 鈥淚 deliver wellbeing sessions, have one-on-one chats with learners who might be struggling, and even handle a fair amount of admin,鈥� he said. 鈥淚t鈥檚 a bit of everything, but the most rewarding part is working directly with the learners and seeing their development during their time on programme.鈥�听

However, the transition from learner to staff wasn鈥檛 without its challenges. 鈥淎t first, it was difficult because some of the learners I worked with were people I鈥檇 been friendly with as a fellow learner,鈥� he admitted. 鈥淏ut over time, as I gained experience and those learners moved on, it became easier. I鈥檒l never forget my first Christmas party, seeing the staff I worked with as a learner really let their hair down 鈥� it was such a different side to them!鈥澨�听

Looking back, he believes his experiences as a learner have profoundly shaped his approach to his role. 鈥淚 have so much empathy for our learners because I understand what they鈥檙e going through,鈥� he said. 鈥淔or many of them, we鈥檙e not their main priority鈥� they鈥檝e got other challenges in their lives. It鈥檚 important not to take it personally when they don鈥檛 prioritise their learning.鈥�听

His journey from learner to staff member has also given him a unique perspective on 麻豆直播 as a whole.

鈥淚鈥檝e seen how 麻豆直播 works from both sides, and that鈥檚 given me a deeper understanding of the learner journey. It鈥檚 incredibly rewarding to now be part of that journey for others, helping them navigate their challenges and grow, just as I did.鈥�听

At 17, life after school felt uncertain for Learner Outreach Worker Nazma Hassan. Disengaged and unsure of what career path to pursue, she found herself at a crossroads. 鈥淚 wasn鈥檛 sure what to do,鈥� she said. 鈥淏ut then I met with Careers Wales, and they introduced me to apprenticeship pathways with 麻豆直播. It really clicked with me because I鈥檓 a practical learner who thrives on-the-job.鈥�听

What made 麻豆直播 stand out wasn鈥檛 just its practical approach, but also the sense of independence it fostered. 鈥淚 loved that 麻豆直播 didn鈥檛 feel like school. That freedom motivated me to stay engaged with my course.鈥澨�听

Nazma chose to pursue a Business Administration course, seeing potential for growth in the field. A placement in 麻豆直播鈥檚 Health & Safety department marked the beginning of her journey. 鈥淭hat鈥檚 where it all started,鈥� she said. 鈥淚 completed my Level 1 Business Admin and had the opportunity to progress to an apprenticeship, where I earned my Level 2 and 3 Business Admin qualifications. I then transitioned to the Data Administration team.鈥�听

Her career goals evolved along the way. 鈥淲hen I first joined 麻豆直播, I thought I wanted to be a teacher. But after some work placement experience, I realised it wasn鈥檛 for me. I was lucky to figure this out early and pivot toward something that felt like a better fit.鈥�听

Through her time learning with 麻豆直播, Nazma gained not just technical skills but also personal resilience. 鈥淥ne of the biggest lessons I learned was how to face challenges head-on and boost my confidence. If something didn鈥檛 work out, I found alternatives or sought support from my tutors. I became more independent and ambitious, even when some friends started to disengage from the course. I didn鈥檛 let that affect my own progression.鈥�听

Her commitment paid off. After completing her Level 1 Business Admin, her line manager saw her potential and recommended her for an apprenticeship role within 麻豆直播. 鈥淚 went through the interview process with HR and was thrilled to be offered the position,鈥� she said.听

For the next 14 years, she thrived as a Data Administrator. Her role encompassed everything from processing learner payments and managing data entry to auditing and reception duties. But her journey didn鈥檛 stop there. 鈥淥ver a year ago, new roles were developed within the JGW+ Programme, and I applied for an Outreach Recruitment Worker position. I got the job, and it鈥檚 been incredible. It pushed me out of my comfort zone and helped me grow even further.鈥�听

When a friend suggested to Hadfield Receptionist Jess Stiff that she should join her on a hair and barbering course at 麻豆直播, the thought of enrolling had never crossed her mind. But after touring the centre, she was intrigued.听听

鈥淚 hadn鈥檛 even heard of 麻豆直播 before my friend brought it up,鈥� Jess explained, 鈥渂ut once I saw what they offered, I decided to pursue a Level 1 in Animal Care instead, which eventually led to completing my Level 1 Land-Based Studies.鈥�听

Her decision wasn鈥檛 random. A deep fascination with wildlife and a strong interest in big cats had shaped her original career goal – to become a zoologist. 鈥淚鈥檝e always been fascinated by wildlife,鈥� Jess said. 鈥淭he idea of working with big cats and studying their behaviours really inspired me.鈥�听

Her time as a learner at 麻豆直播 became a period of intense growth, both personally and professionally. The course taught her a wide range of practical and transferable skills, which would prove invaluable in her career. 鈥淚 developed time management, critical thinking, and problem-solving skills,鈥� she said. 鈥淚 also improved my communication and research abilities. On the practical side, I learned basic animal care skills like feeding, watering, health checks, and proper handling techniques. I even got hands-on experience with enclosure maintenance, including choosing the right substrates and enrichment items.鈥�听

The transition from learner to staff member was an unexpected but welcome twist in her journey. 鈥淚 was still on programme when I was offered a job,鈥� she recalled. 鈥淢y tutor at the time really helped me prepare for it. Initially, I started as a placement learner, but soon they decided to take me on full-time. Now, I work here.鈥�听

Today, her role at 麻豆直播 involves an array of responsibilities. 鈥淚 handle greeting and welcoming visitors, managing incoming calls and inquiries, as well as overseeing mail and deliveries.听听听

鈥淭here鈥檚 also a security aspect to my role, ensuring visitor protocols are followed, and I assist with learners鈥� certificates. Additionally, I lead tours of the building, giving potential learners insights into our courses and what they entail.鈥�听

Moving from being a learner to becoming part of the staff wasn鈥檛 without its challenges. 鈥淎t first, it was overwhelming,鈥� she admitted. 鈥淭here was so much to learn and remember. But gradually, I got the hang of things and started to really enjoy it. The environment here is so welcoming and friendly. When I was later transferred to another centre, I felt nervous all over again, but within a week, I settled in and felt comfortable.鈥�听

Her time at 麻豆直播 is filled with memories that highlight her growth and adaptability. 鈥淥ne of my favourite moments was being on stage and answering questions from Scott Quinnell about my course and career goals,鈥� she shared. 鈥淎nother standout experience was working in the caf茅, which gave me valuable skills in a completely different setting.鈥�听

Looking back, she credits her experience as a learner at 麻豆直播 for shaping the way she approaches her work today. 鈥淚t taught me how to work both independently and as part of a team.听

鈥淚鈥檝e become more punctual, confident, and financially responsible. My communication skills have also improved significantly.鈥�听